Building a Culture That Gives Life – Not Just Gets the Job Done
- Client: Deloitte CSP
The challenge: Creating the right conditions for inclusion, connection and psychological safety
A senior Partner recognised that the way people were working was taking a toll — on wellbeing, performance, and culture. He wanted to shift the system, reduce the human cost of delivery, and build a new model for working: one that felt more energising, more inclusive, and more sustainable for people and the business.
What we did: Evolving culture by shifting conditions, not just behaviours
We started by listening deeply — to understand the lived experience and pinpoint the systemic factors undermining wellbeing and performance. Using network analysis, pulse checks and employee forums, we surfaced shared desires for greater psychological safety, inclusion, and human connection.
Together, we co-designed a practice-wide culture evolution, starting with a high-profile engagement team as a blueprint.
- We developed leaders at all levels through coaching and group sessions to grow emotional intelligence, people-first leadership, and confidence navigating complexity.
- We activated natural influencers across the organisation, equipping them to shape culture through micro-interventions like wellbeing sprints, team workshops, and peer learning.
The impact: Healthier ways of working that boosted both people and performance
- Psychological safety rose by 20%, and connection by 21%
- 100% of leaders reported improved relationships, greater emotional intelligence, and stronger inclusive leadership
- Tangible business wins: improved team efficiency, increased client satisfaction, and higher revenue
